Housekeeping Supervisor – Housekeeping & Laundry Job Description

Rate of Pay: Starting at $16/hr

Expectations/Requirements:
 A warm, people-oriented demeanor
 A team-first attitude
 A gift for paying attention to the smallest details
 Ability to work in a fast-paced environment
 Ability to stand for extended periods
 Excellent organizational skills
 Effective communication skills
 Ability to move and lift up to 25 lbs
 Standing, sitting or walking for extended periods of time
 Appearance in a clean uniform

Duties:
 Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality
standards
 Run solid room reports, verify room status, determine discrepant rooms, prioritize room cleaning,
and update status of departing guests rooms.
 Assist housekeeping management in managing daily activities
 Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry
 Document and resolve issues with discrepant rooms with the front desk
 Prepare, distribute, and communicate changes in room assignments
 Communicate issues to next shift
 Complete required paperwork
 Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and
motivating and coaching employees
 Follow all company and safety and security policies and procedures; report any maintenance
problems, safety hazards, accidents, or injuries; complete safety training and certifications
 Welcome and acknowledge all guests according to company standards; anticipate and address
guests’ service needs
 assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language
 Develop and maintain positive working relationships with others; listen and respond appropriately to
the concerns of other employees
 Ensure adherence to quality expectations and standards
 Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and
in excess of 55 pounds with assistance; Ability to push and pull a loaded housekeeping cart and other
work-related machinery
 Reach overhead and below the knees, including bending, twisting, pulling, and stooping
 Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-
eye coordination
 Enter and locate work-related information using computers and/or point of sale systems
 Perform other reasonable job duties as requested by Supervisors